On Tuesday afternoon I tried to get online to check my email, and I couldn't get on. I tried several different things, and finally called Sam in to fix it since I couldn't figure it out. He couldn't figure it out either. We were still getting cable, just not the broadband connection.
On Wednesday afternoon, I finally called the company. I was on hold for 20 minutes before I got an actual person on the line. The lady on the other end of the phone proceeded to tell me that we didn't subscribe to their internet services and never had. I explained to her that her company had run the cable to our computer, and delivered a modem to us. Mentioned that I had been using the service for over two months. When I asked her how we had been getting internet service for the last two months, she suggested that the people who owned the house before us had probably just forgotten to disconnect their service. Right. Even though this is a new house, I asked? At this point she started detailing all of the packages that we could choose from to buy from her. After I asked for a supervisor and waited 24 minutes for the lady to come back on the line and tell me, "My supervisor is on another call, but it should just be another moment...." I asked her to have him call me. Then I called Sam (who, as usual, saved the day!) and told him what was going on. He made a phone call. A few minutes later, a salesman called me, apologized profusely, offered me a free month of service and told me that I should be re-connected momentarily.
Now how does my husband do that? I spent over an hour talking to these people, getting nowhere, and he spent about 30 seconds and fixed the problem--and got us free stuff? I don't understand it! But I do think that maybe we could save time by having Sam make those kind of phone calls in the first place!